Frequently asked questions

Making a purchase is easy. Wherever you see a product you can shop it: simply click ‘Add to Bag’. Your chosen item will appear in your Cart on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the Cart to see its contents in the ‘Cart’ at any time. When you’re ready to place your order, enter Promotion code (if existing) and click on “Checkout”. During a checkout, subtotal including shipping cost will be calculated. Customers will then be required to select payment methods and fill in personal information (Name, Address, Email, etc.). If you have any problems, please email us at gentilisluxuries@gmail.com, or Call us: 0963887777 — available 24 hours a day, seven days a week.

Yes — call us with details of the item you wish to purchase and your billing information and we will process your order.GENTILIS is available on 0963887777 or email gentilisluxuries@gmail.com 24 hours a day, seven days a week.

Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us on gentilisluxuries@gmail.com and we will track the order on your behalf.

We accept Credit/debit, ATM, Installment credit, Cash installment FE Credit cards. All payments are processed through a secure checkout system. First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by telephone, you can call GENTILIS on, 24 hours a day, seven days a week.

GENTILIS authorizes your payment card at the time the order is placed. Once your order ships, your credit card is charged.

For information on delivery and shipping charges to your destination, view our SHIPMENT & DELIVERY(javascript:void(0))

Taxes and duties are included in the product prices. The total on the order summary page will then show you a breakdown of the costs.

For security reasons, and because your order must be signed for, we do not partner with local pick-up or service points. We also do not offer redirections. For further information, please contact GENTILIS on 0963887777 or email gentilisluxuries@gmail.com

Making a return or exchange is easy. You have 10 days to decide whether to keep your items. To arrange your exchange or return, simply send us an email at gentilisluxuries@gmail.com. For more information, please view our PAYMENT & RETURN(javascript:void(0))

Please be assured that we consider all of the information you share with us to be totally private and confidential and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our POLICY(javascript:void(0))