payment
Payment Methods
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We currently accept, Credit/debit card, ATM card, Installment credit card, Cash installment FE Credit.
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We currently accept installment credit/debit card service provided by Shinhan Bank, HSBC, Eximbank, Citibank, VPBank, TP Bank, Techcombank, Vietcombank
return & refund
Return Policy
Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
1. Requirements for product returns:
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All returns should be sent back to us in their original packaging provided:
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When provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
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The item(s) should be returned in perfect condition, with all GENTILIS and designer garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
2. Period for product returns:
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Return outside the 10-day window may be accepted at our discretion
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact GENTILIS (Calling us: 0963887777) immediately.
For more information, please contact our team.
Refund Policy
All successfully returned items will be credited to the original payment method on the account used to originally purchase the items. The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued, it will show on your account as soon as your refund is processed. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us GENTILIS on 0963887777 or email gentilisluxuries@gmail.com.